If you are a guest needing assistance, please plan ahead to avoid any delay or inconvenience during your visit. Please contact your airline in advance to request assistance with access in the Airline Terminal as well as boarding a plane, wheelchairs, specific seat assignments, medication storage or dietary needs. Confirm the request prior to your departure day.
Wheelchair assistance is provided by the airlines. This service can be requested from the airline at the ticket counter on the day of travel, but to ensure availability it is recommended that you make a reservation in advance.
Relief areas for pets/service animals around the terminal is located in the grassy area on the east side of the terminal outside the ticketing lobby. A service animal relief area is also available after passenger securing screening opposite Gate 3.
Parking for passengers with disabilities is available 24 hours a day in the Short Term and Long Term parking lots. Designated disabled parking spaces are identified with signage. Standard parking rates will apply to vehicles parking at public parking facilities that display a disabled parking perming or license tag, except as provided by Florida Statute 316.1964. In accordance with Florida state law, no parking charges will be imposed on any vehicle with special equipment, such as ramps, foot or hand controls, for use by a person with a disability or a vehicle displaying the Florida Toll Exemption Permit:
Effective July 1, 2016, disabled veterans displaying a Florida Disabled Veterans license place, issued under Fla. Statute 320.084, s 320.0842 or s. 320.0845 will receive free parking. Below are representation samples of Florida Disabled Veteran license plates:
Patrons eligible for free parking should exit lane 1 with the booth. If an attendant is not in the booth, please press the button located under the “help” flap to call for assistance.
Please note: The plate and placards shown below DO NOT qualify for free parking UNLESS the vehicle is equipped with specialized equipment, such as ramps, lifts, foot or hand controls, for use by a person with a disability.
All public restrooms at the airport are wheelchair-accessible. In addition companion, i.e. family restrooms equipped for patrons with disabilities are located at various locations in the airport.
TTY and TDD telephones are designed to accommodate passengers with special needs and are located at selected telephone locations. Each unit is marked with the international symbol for TTY/ TDD. Passengers may also contact the Florida Relay Service from any telephone for directory assistance at:
(800) 955-8770 (voice)
(800) 955-8771 (TTY)
Car Rentals: With advance notice, most car rental companies provide rental cars equipped with hand controls. Contact you rental car company for further details.
Public Transportation: Gainesville Regional Transit System (RTS) is the local area transit corporation that serves the Gainesville, and Alachua County, Florida area. The airport is served by RTS routes 25, 26 and 39. www.go-rts.com
Taxis: The following taxi companies are permitted to pick-up passengers at Gainesville Regional Airport:
- G Taxi: (352) 777-9488
- Murphy’s Taxi: (352) 301-2096
- 24 Hour Gainesville 1st. Cab: (352) 792-4000
Security measures at Gainesville Regional Airport restrict access beyond the TSA Passenger Checkpoint to ticketed passengers only. However, airlines may grant permission for persons with special needs to be accompanied by a health care assistant or guardian.
TSA Cares is a toll-free helpline for passengers with disabilities and medical conditions that provides assistance in preparing for the airport security process. Call 1-855-767-2227 at least 72 hours ahead for assistance. Click here for the TSA Cares on-line request form.
ADA Policies
The Gainesville Regional Airport does not discriminate on the basis of disability in any airport provided services, activities or programs. GNV operates under the guidelines of the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act of 1973. GNV makes reasonable accommodation as provided for by law to those with known physical or mental limitations. Reasonable accommodation must always be related to the individual’s specific limitation caused by the disability.
Please view GACRAA’s ADA Policy Notice
ADA Grievance Procedure
In compliance with the above regulations, GNV has adopted an internal grievance procedure for anyone who wishes to file a complaint for non-compliance. The goal of these procedures is to provide for a thorough and fair investigation and the prompt and equitable resolution of all complaints. Persons who believe they have been subjected to discrimination on the basis of disability, or have been denied access to services or accommodations required by law should contact the ADA Coordinator:
Ms. Lynn Noffsinger, Grants and Contracts Administrator
Phone: (352) 373-0249 ext. 123
Gainesville Regional Airport
3880 NE 39th Ave, Suite A
Gainesville, FL 32609
This process should not be used for employment discrimination complaints. Complainants are encouraged to attempt to resolve complaints informally, if possible, before filing a formal grievance. Formal grievances should be made in writing as soon as possible but within 180 days of when the complainant becomes aware of the alleged infraction. Please include the following information in your written complaint:
- Complainant’s Name
- Complainant’s address
- Complainant’s phone number
- Complainants e-mail address
- Identification of the person or group injured by the alleged discrimination.
- Identification of the person or organization alleged to have discriminated against the above.
- Sufficient information to understand the facts that led complainant to believe that discrimination occurred.
- The date, time and place the alleged discrimination occurred.
- Any background information, supporting documentation and photos the complainant believes to be relevant.
- A summary of communications or steps the complainant has already taken with airport personnel or the appropriate service provider, IF ANY.
- The remedy or relief sought by the complainant.
Resolution Timeline
Within 15 calendar days after receipt of a written complaint, the ADA Coordinator or an appropriate designee will contact the complainant to discuss the complaint and possible resolutions. The ADA Coordinator will then discuss the complaint with the appropriate airport departments or personnel and coordinate an investigation. The ADA Coordinator or designee may determine that the complaint does not fall under the responsibility or jurisdiction of the airport. If so, the ADA Coordinator or designee will notify the complainant of the appropriate service provider (i.e., airline, taxi, vendor) or applicable regulatory contacts and provide options available for further action. The ADA Coordinator or designee will notify the appropriate representative of the applicable airport service provider and ask that an investigation of the complaint be undertaken. A copy of this request will be sent to the complainant upon request. The ADA Coordinator will instruct the service provider not to take any retaliatory action against the complainant. The ADA Coordinator or designee will forward any written response from the service provider to the Complainant, as requested.
The ADA Coordinator will promptly notify the appropriate airport departments (i.e., Contract Administration, Operations, Facilities, etc.) of any changes to facilities, services or procedures required of the airport or its service providers to make reasonable accommodation and resolve the complaint. The ADA Coordinator or designate shall monitor progress on implementation of any required measures. The Contracts Administrator shall engage airport staff as necessary to ensure future compliance of airport leaseholders.
The ADA Coordinator or designee shall provide a final written response to the complainant, including the summary of actions taken within 30 days of receiving the written complaint. If the response of the ADA Coordinator or designee does not satisfactorily resolve the issue, the complainant may appeal the decision to the Airport CEO in writing within 15 calendar days of receipt of the airport’s written response. The Airport CEO will make contact with the complainant within 15 days of receiving the written appeal to discuss possible resolutions. The Airport CEO will respond back to the complainant in writing within 30 days of this discussion and, where appropriate, in a format accessible to the complainant.
Nothing in these procedures is intended to prevent the complainant from pursuing external remedies, such as filing of a Sec. 504 ADA complaint to the responsible state or federal agencies.
Complainants may also file a written complaint directly with the FAA by mail to:
Federal Aviation Administration Office of Civil Rights, ACR-1
800 Independence Ave. SW
Washington, D.C. 20591
The airport will maintain files and copies of all correspondence related to the complaint for a period of five years.
ADA Compliance
This website is under continuous remediation to ensure accessibility for all visitors. Please report inaccessible material or concerns to erin.porter@flygainesville.com or suzanne.schiemann@flygainesville.com.
Third Party Websites
We may provide links to third party websites independent from the Gainesville Regional Airport and Gainesville-Alachua County Regional Airport Authority. These links are provided as a convenience.