{"id":2331,"date":"2022-01-27T10:55:10","date_gmt":"2022-01-27T15:55:10","guid":{"rendered":"https:\/\/gra-gnv.com\/flygainesville.com\/?page_id=2331"},"modified":"2022-09-21T09:22:28","modified_gmt":"2022-09-21T14:22:28","slug":"accessibility-services","status":"publish","type":"page","link":"https:\/\/gra-gnv.com\/flygainesville.com\/traveler-information\/accessibility-services\/","title":{"rendered":"Accessibility Services"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:0px;--awb-icon-size:18px;--awb-content-font-size:18px;--awb-icon-alignment:left;--awb-hover-color:rgba(249,249,249,0);--awb-border-color:rgba(255,255,255,0);--awb-background-color:rgba(255,255,255,0);--awb-divider-color:#e0dede;--awb-divider-hover-color:#e0dede;--awb-icon-color:#ffffff;--awb-title-color:#004e90;--awb-content-color:#000000;--awb-icon-box-color:#004e90;--awb-toggle-hover-accent-color:#1bbde6;--awb-title-font-family:&quot;Nunito Sans&quot;;--awb-title-font-weight:700;--awb-title-font-style:normal;--awb-title-font-size:18px;--awb-content-font-family:&quot;Nunito Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:300;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-2331-1\"><div class=\"fusion-panel panel-default panel-e3745653edef9aeb9 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_e3745653edef9aeb9\"><a aria-expanded=\"false\" aria-controls=\"e3745653edef9aeb9\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2331-1\" data-target=\"#e3745653edef9aeb9\" href=\"#e3745653edef9aeb9\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Plan Ahead<\/span><\/a><\/h4><\/div><div id=\"e3745653edef9aeb9\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_e3745653edef9aeb9\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>If you are a guest needing assistance, please plan ahead to avoid any delay or inconvenience during your visit.\u00a0\u00a0 Please contact your airline in advance to request assistance with access in the Airline Terminal as well as boarding a plane, wheelchairs, specific seat assignments, medication storage or dietary needs.\u00a0 Confirm the request prior to your departure day.<\/p>\n<p><a href=\"https:\/\/www.aa.com\/i18n\/travel-info\/special-assistance\/special-assistance.jsp\"><strong>American Airlines Special Assistance webpage<\/strong><\/a><\/p>\n<p><strong><a href=\"https:\/\/www.delta.com\/us\/en\/accessible-travel-services\/overview\">Delta Air Lines Special Assistance webpage<\/a><\/strong><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-88f65222c9888b747 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_88f65222c9888b747\"><a aria-expanded=\"false\" aria-controls=\"88f65222c9888b747\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2331-1\" data-target=\"#88f65222c9888b747\" href=\"#88f65222c9888b747\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\"> Wheelchair Assistance<\/span><\/a><\/h4><\/div><div id=\"88f65222c9888b747\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_88f65222c9888b747\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Wheelchair assistance is provided by the airlines.\u00a0 This service can be requested from the airline at the ticket counter on the day of travel, but to ensure availability it is recommended that you make a reservation in advance.<\/p>\n<p><a href=\"https:\/\/www.aa.com\/i18n\/travel-info\/special-assistance\/special-assistance.jsp\"><strong>American Airlines Special Assistance webpage<\/strong><\/a><\/p>\n<p><strong><a href=\"https:\/\/www.delta.com\/us\/en\/accessible-travel-services\/overview\">Delta Air Lines Special Assistance webpage<\/a><\/strong><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-1a160155c7e5f046b fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_1a160155c7e5f046b\"><a aria-expanded=\"false\" aria-controls=\"1a160155c7e5f046b\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2331-1\" data-target=\"#1a160155c7e5f046b\" href=\"#1a160155c7e5f046b\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Service Animals<\/span><\/a><\/h4><\/div><div id=\"1a160155c7e5f046b\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_1a160155c7e5f046b\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Relief areas for pets\/service animals around the terminal is located in the grassy area on the east side of the terminal outside the ticketing lobby.\u00a0 A service animal relief area is also available after passenger securing screening opposite Gate 3.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-514dc455735461df6 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_514dc455735461df6\"><a aria-expanded=\"false\" aria-controls=\"514dc455735461df6\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2331-1\" data-target=\"#514dc455735461df6\" href=\"#514dc455735461df6\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Parking<\/span><\/a><\/h4><\/div><div id=\"514dc455735461df6\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_514dc455735461df6\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Parking for passengers with disabilities is available 24 hours a day in the Short Term and Long Term parking lots.\u00a0 Designated disabled parking spaces are identified with signage.\u00a0<a href=\"https:\/\/gra-gnv.com\/flygainesville.com\/parking-and-transportation\/parking\/\"> Standard parking rates<\/a>\u00a0 will apply to vehicles parking at public parking facilities that display a disabled parking perming or license tag, except as provided by Florida Statute 316.1964.\u00a0 In accordance with Florida state law, no parking charges will be imposed on any vehicle with special equipment, such as ramps, foot or hand controls, for use by a person with a disability or a vehicle displaying the Florida Toll Exemption Permit:<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-290 aligncenter\" src=\"https:\/\/gra-gnv.com\/flygainesville.com\/wp-content\/uploads\/2018\/05\/Toll-Permit.jpg\" alt=\"Toll permit\" width=\"293\" height=\"221\" srcset=\"https:\/\/gra-gnv.com\/flygainesville.com\/wp-content\/uploads\/2018\/05\/Toll-Permit-200x151.jpg 200w, https:\/\/gra-gnv.com\/flygainesville.com\/wp-content\/uploads\/2018\/05\/Toll-Permit.jpg 293w\" sizes=\"(max-width: 293px) 100vw, 293px\" \/><\/p>\n<p>Effective July 1, 2016, disabled veterans displaying a Florida Disabled Veterans license place, issued under Fla. Statute 320.084, s 320.0842 or s. 320.0845 will receive free parking.\u00a0 Below are representation samples of Florida Disabled Veteran license plates:<img decoding=\"async\" class=\"size-full wp-image-289 aligncenter\" src=\"https:\/\/gra-gnv.com\/flygainesville.com\/wp-content\/uploads\/2018\/05\/licenseplates.jpg\" alt=\"Samples of Florida Disabled Veteran license plates\" width=\"1028\" height=\"386\" srcset=\"https:\/\/gra-gnv.com\/flygainesville.com\/wp-content\/uploads\/2018\/05\/licenseplates-200x75.jpg 200w, https:\/\/gra-gnv.com\/flygainesville.com\/wp-content\/uploads\/2018\/05\/licenseplates-300x113.jpg 300w, https:\/\/gra-gnv.com\/flygainesville.com\/wp-content\/uploads\/2018\/05\/licenseplates-400x150.jpg 400w, https:\/\/gra-gnv.com\/flygainesville.com\/wp-content\/uploads\/2018\/05\/licenseplates-600x225.jpg 600w, https:\/\/gra-gnv.com\/flygainesville.com\/wp-content\/uploads\/2018\/05\/licenseplates-768x288.jpg 768w, https:\/\/gra-gnv.com\/flygainesville.com\/wp-content\/uploads\/2018\/05\/licenseplates-800x300.jpg 800w, https:\/\/gra-gnv.com\/flygainesville.com\/wp-content\/uploads\/2018\/05\/licenseplates-1024x384.jpg 1024w, https:\/\/gra-gnv.com\/flygainesville.com\/wp-content\/uploads\/2018\/05\/licenseplates.jpg 1028w\" sizes=\"(max-width: 1028px) 100vw, 1028px\" \/><\/p>\n<p>Patrons eligible for free parking should exit lane 1 with the booth.\u00a0 If an attendant is not in the booth, please press the button located under the &#8220;help&#8221; flap to call for assistance.<\/p>\n<p><img decoding=\"async\" class=\"size-full wp-image-291 aligncenter\" src=\"https:\/\/gra-gnv.com\/flygainesville.com\/wp-content\/uploads\/2018\/05\/helpflap.jpg\" alt=\"Image of help flap\" width=\"58\" height=\"60\" \/><\/p>\n<p><strong>Please note: <\/strong>The plate and placards shown below DO NOT qualify for free parking UNLESS the vehicle is equipped with specialized equipment, such as ramps, lifts, foot or hand controls, for use by a person with a disability.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-292 aligncenter\" src=\"https:\/\/gra-gnv.com\/flygainesville.com\/wp-content\/uploads\/2018\/05\/hangtag.jpg\" alt=\"plate and placards that don't qualify for free parking\" width=\"317\" height=\"346\" srcset=\"https:\/\/gra-gnv.com\/flygainesville.com\/wp-content\/uploads\/2018\/05\/hangtag-200x218.jpg 200w, https:\/\/gra-gnv.com\/flygainesville.com\/wp-content\/uploads\/2018\/05\/hangtag-275x300.jpg 275w, https:\/\/gra-gnv.com\/flygainesville.com\/wp-content\/uploads\/2018\/05\/hangtag.jpg 317w\" sizes=\"(max-width: 317px) 100vw, 317px\" \/><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-3322528e8742bb058 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_3322528e8742bb058\"><a aria-expanded=\"false\" aria-controls=\"3322528e8742bb058\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2331-1\" data-target=\"#3322528e8742bb058\" href=\"#3322528e8742bb058\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Restrooms and Telephones<\/span><\/a><\/h4><\/div><div id=\"3322528e8742bb058\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_3322528e8742bb058\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>All public restrooms at the airport are wheelchair-accessible.\u00a0 In addition companion, i.e. family restrooms equipped for patrons with disabilities are located at various locations in the airport.<\/p>\n<p>TTY and TDD telephones are designed to accommodate passengers with special needs and are located at selected telephone locations.\u00a0 Each unit is marked with the international symbol for TTY\/ TDD.\u00a0 Passengers may also contact the Florida Relay Service from any telephone for directory assistance at:<\/p>\n<p>(800) 955-8770 (voice)<\/p>\n<p>(800) 955-8771 (TTY)<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-12d485c166d11d0ca fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_12d485c166d11d0ca\"><a aria-expanded=\"false\" aria-controls=\"12d485c166d11d0ca\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2331-1\" data-target=\"#12d485c166d11d0ca\" href=\"#12d485c166d11d0ca\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Ground Transportation<\/span><\/a><\/h4><\/div><div id=\"12d485c166d11d0ca\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_12d485c166d11d0ca\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><strong>Car Rentals:\u00a0<\/strong> With advance notice, most car rental companies provide rental cars equipped with hand controls.\u00a0 Contact you rental car company for further details.<\/p>\n<ul>\n<li><a href=\"https:\/\/www.alamo.com\/en\/customer-support\/customers-with-disabilities.html\">Alamo<\/a><\/li>\n<li><a href=\"https:\/\/www.avis.com\/en\/customer-service\/disability-services\">Avis<\/a><\/li>\n<li><a href=\"https:\/\/www.budget.com\/en\/customer-care\/disability-services\">Budget<\/a><\/li>\n<li><a href=\"https:\/\/www.dollar.com\/TravelCenter\/TravelTools\/Customers_With_Disabilities.aspx\">Dollar<\/a><\/li>\n<li><a href=\"https:\/\/www.enterprise.com\/en\/help\/customers-with-disabilities.html\">Enterprise<\/a><\/li>\n<li><a href=\"https:\/\/www.hertz.com\/rentacar\/productservice\/index.jsp?targetPage=PhysicallyChallengedUS.jsp\">Hertz<\/a><\/li>\n<\/ul>\n<p><a href=\"https:\/\/help.lyft.com\/hc\/e\/articles\/360045782413-Accessibility-in-the-Lyft-app-and-website\"><strong>Lyft<\/strong><\/a><\/p>\n<p><strong>Public\u00a0 Transportation:\u00a0 <\/strong>Gainesville Regional Transit System (RTS) is the local area transit corporation that serves the Gainesville, and Alachua County, Florida area.\u00a0 The airport is served by RTS routes\u00a0 25, 26 and 39.\u00a0 <a href=\"http:\/\/www.go-rts.com\">www.go-rts.com<\/a><\/p>\n<p><strong>Taxis:\u00a0 <\/strong>The following taxi companies are permitted to pick-up passengers at Gainesville Regional Airport:<strong><br \/>\n<\/strong><\/p>\n<div class=\"fusion-builder-row fusion-builder-row-inner fusion-row \">\n<div class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_2 fusion-builder-nested-column-3 fusion-one-half fusion-column-first 1_2\">\n<div class=\"fusion-column-wrapper fusion-column-wrapper-3\" data-bg-url=\"\">\n<div class=\"fusion-text\">\n<ul>\n<li><strong>G Taxi: (352) 777-9488<\/strong><\/li>\n<li><strong>\u00a0Murphy\u2019s Taxi: (352) 301-2096<\/strong><\/li>\n<li><strong>24 Hour Gainesville 1st. Cab: (352) 792-4000<\/strong><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_2 fusion-builder-nested-column-4 fusion-one-half fusion-column-last 1_2\">\n<div class=\"fusion-column-wrapper fusion-column-wrapper-4\" data-bg-url=\"\">\n<div class=\"fusion-text\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><a href=\"https:\/\/www.uber.com\/us\/en\/about\/accessibility\/\"><strong>Uber<\/strong><\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-5afc5bb682ff5b2ac fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_5afc5bb682ff5b2ac\"><a aria-expanded=\"false\" aria-controls=\"5afc5bb682ff5b2ac\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2331-1\" data-target=\"#5afc5bb682ff5b2ac\" href=\"#5afc5bb682ff5b2ac\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Gate Access for Companions<\/span><\/a><\/h4><\/div><div id=\"5afc5bb682ff5b2ac\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_5afc5bb682ff5b2ac\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Security measures at Gainesville Regional Airport restrict access beyond the TSA Passenger Checkpoint to ticketed passengers only.\u00a0 However, airlines may grant permission for persons with special needs to be accompanied by a health care assistant or guardian.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-a02e9384a4f45e681 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_a02e9384a4f45e681\"><a aria-expanded=\"false\" aria-controls=\"a02e9384a4f45e681\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2331-1\" data-target=\"#a02e9384a4f45e681\" href=\"#a02e9384a4f45e681\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\"> TSA Cares<\/span><\/a><\/h4><\/div><div id=\"a02e9384a4f45e681\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_a02e9384a4f45e681\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>TSA Cares is a toll-free helpline for passengers with disabilities and medical conditions that provides assistance in preparing for the airport security process.\u00a0 Call 1-855-767-2227 at least 72 hours ahead for assistance.\u00a0\u00a0 Click <a href=\"https:\/\/www.tsa.gov\/contact-center\/form\/cares\">here<\/a> for the TSA Cares on-line <a href=\"https:\/\/www.tsa.gov\/contact-center\/form\/cares\">request form<\/a>.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-e8352ce8d6b4b6966 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_e8352ce8d6b4b6966\"><a aria-expanded=\"false\" aria-controls=\"e8352ce8d6b4b6966\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2331-1\" data-target=\"#e8352ce8d6b4b6966\" href=\"#e8352ce8d6b4b6966\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">ADA Compliance and Complaint Resolution<\/span><\/a><\/h4><\/div><div id=\"e8352ce8d6b4b6966\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_e8352ce8d6b4b6966\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><strong>ADA Policies <\/strong><\/p>\n<p>The Gainesville Regional Airport does not discriminate on the basis of disability in any airport provided services, activities or programs.\u00a0 GNV operates under the guidelines of the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act of 1973. GNV makes reasonable accommodation as provided for by law to those with known physical or mental limitations. Reasonable accommodation must always be related to the individual\u2019s specific limitation caused by the disability.<\/p>\n<p>Please view GACRAA&#8217;s <a href=\"https:\/\/gra-gnv.com\/flygainesville.com\/wp-content\/uploads\/2022\/01\/GNV_ADA_Policy_Notice.docx\">ADA Policy Notice<\/a><\/p>\n<p><strong>ADA Grievance Procedure<\/strong><\/p>\n<p>In compliance with the above regulations, GNV has adopted an internal grievance procedure for anyone who wishes to file a complaint for non-compliance.\u00a0 The goal of these procedures is to provide for a thorough and fair investigation and the prompt and equitable resolution of all complaints. \u00a0Persons who believe they have been subjected to discrimination on the basis of disability, or have been denied access to services or accommodations required by law should contact the ADA Coordinator:<\/p>\n<p>Ms. Lynn Noffsinger, Grants and Contracts Administrator<br \/>\nPhone: (352) 373-0249 ext. 123<br \/>\nGainesville Regional Airport<br \/>\n3880 NE 39<sup>th<\/sup> Ave, Suite A<br \/>\nGainesville, FL 32609<\/p>\n<p>This process should not be used for employment discrimination complaints.\u00a0 Complainants are encouraged to attempt to resolve complaints informally, if possible, before filing a formal grievance. Formal grievances should be made in writing as soon as possible but within 180 days of when the complainant becomes aware of the alleged infraction. Please include the following information in your written complaint:<\/p>\n<ul>\n<li>Complainant\u2019s Name<\/li>\n<li>Complainant\u2019s address<\/li>\n<li>Complainant\u2019s phone number<\/li>\n<li>Complainants e-mail address<\/li>\n<li>Identification of the person or group injured by the alleged discrimination.<\/li>\n<li>Identification of the person or organization alleged to have discriminated against the above.<\/li>\n<li>Sufficient information to understand the facts that led complainant to believe that discrimination occurred.<\/li>\n<li>The date, time and place the alleged discrimination occurred.<\/li>\n<li>Any background information, supporting documentation and photos the complainant believes to be relevant.<\/li>\n<li>A summary of communications or steps the complainant has already taken with airport personnel or the appropriate service provider, IF ANY.<\/li>\n<li>The remedy or relief sought by the complainant.<\/li>\n<\/ul>\n<p><strong>Resolution Timeline<\/strong><\/p>\n<p>Within 15 calendar days after receipt of a written complaint, the ADA Coordinator or an appropriate designee will contact the complainant to discuss the complaint and possible resolutions.\u00a0 The ADA Coordinator will then discuss the complaint with the appropriate airport departments or personnel and coordinate an investigation. \u00a0The ADA Coordinator or designee may determine that the complaint does not fall under the responsibility or jurisdiction of the airport.\u00a0 If so, the ADA Coordinator or designee will notify the complainant of the appropriate service provider (i.e., airline, taxi, vendor) or applicable regulatory contacts and provide options available for further action. The ADA Coordinator or designee will notify the appropriate representative of the applicable airport service provider and ask that an investigation of the complaint be undertaken. \u00a0A copy of this request will be sent to the complainant upon request. \u00a0The ADA Coordinator will instruct the service provider not to take any retaliatory action against the complainant. The ADA Coordinator or designee will forward any written response from the service provider to the Complainant, as requested.<\/p>\n<p>The ADA Coordinator will promptly notify the appropriate airport departments (i.e., Contract Administration, Operations, Facilities, etc.) of any changes to facilities, services or procedures required of the airport or its service providers to make reasonable accommodation and resolve the complaint. The ADA Coordinator or designate shall monitor progress on implementation of any required measures. The Contracts Administrator shall engage airport staff as necessary to ensure future compliance of airport leaseholders.<\/p>\n<p>The ADA Coordinator or designee shall provide a final written response to the complainant, including the summary of actions taken within 30 days of receiving the written complaint.\u00a0\u00a0 If the response of the ADA Coordinator or designee does not satisfactorily resolve the issue, the complainant may appeal the decision to the Airport CEO in writing within 15 calendar days of receipt of the airport\u2019s written response.\u00a0 The Airport CEO will make contact with the complainant within 15 days of receiving the written appeal to discuss possible resolutions.\u00a0 The Airport CEO will respond back to the complainant in writing within 30 days of this discussion and, where appropriate, in a format accessible to the complainant.<\/p>\n<p>Nothing in these procedures is intended to prevent the complainant from pursuing external remedies, such as filing of a Sec. 504 ADA complaint to the responsible state or federal agencies.<\/p>\n<p>Complainants may also file a written complaint directly with the FAA by mail to:<br \/>\nFederal Aviation Administration Office of Civil Rights, ACR-1<br \/>\n800 Independence Ave. SW<br \/>\nWashington, D.C. 20591<\/p>\n<p>The airport will maintain files and copies of all correspondence related to the complaint for a period of five years.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-text fusion-text-1\"><p><strong>ADA Compliance<br \/>\n<\/strong>This website is under continuous remediation to ensure accessibility for all visitors.\u00a0 Please report inaccessible material or concerns to <a href=\"mailto:erin.porter@flygainesville.com\">erin.porter@flygainesville.com<\/a> or <a href=\"mailto:suzanne.schiemann@flygainesville.com\">suzanne.schiemann@flygainesville.com<\/a>.<\/p>\n<p><strong>Third Party Websites<br \/>\n<\/strong>We may provide links to third party websites independent from the Gainesville Regional Airport and Gainesville-Alachua County Regional Airport Authority.\u00a0 These links are provided as a convenience.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":18,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","footnotes":""},"class_list":["post-2331","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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